Over the past few months our absolute priority has been to keep our customers and employees safe. Now that steps are being taken to ease lockdown and more people are travelling, our priorities remain the same. If you do need to travel by bus, please follow the guidance set out below to make sure you travel safely on our services.
Make a plan:
Allow extra time for your journey and try to travel at quiet times.
Check our latest timetables before you travel.
We provide hand sanitiser on our buses so it is important that you thoroughly wash or sanitise your hands before and after you travel.
Please remember to bring a face covering for your journey as without one you will be unable to travel.
A face covering can be very simple, like a scarf or bandana that ties behind the head to give a snug fit. It just needs to cover your mouth and nose.
Social distancing at the bus stop:
To allow for social distancing buses will have limited capacity. If your bus is FULL sign please be prepared to wait for the next bus.
Please be kind and look out for other passengers who might need to travel more urgently than you.
Take note and follow any posters at the bus stop which offer guidance about how to travel safely.
At bus stops, try to keep at least one metre away from anyone else in the queue.
There may be additional signage to guide you at bus stations on how to queue.
Let people off the bus before you get on and try to keep a safe distance between you, the driver and other customers.
Pay by contactless card, travelcard or bus pass where possible.
Social distancing on the bus:
Only one person can sit in a double seat, unless youre with a member of your household or social bubble.
You must sit diagonal to the person in the row in front and behind. You should leave the seat behind and next to them empty.
Please leave the seat behind the driver free.
You will also notice a poster on the bus with guidance on how to social distance while on the bus.
Don't stand on the bus.
Once youre on the bus open a window, if you can, to help with ventilation.
When leaving the bus stay seated, ring the bell and take everything with you.
Let us know if you think your bus is too busy to allow for social distancing.
Paying to travel:
You can use contactless payment methods on all our buses.
If you have to pay by cash, please have the exact fare.
Here is where any current issues on our timetables will appear.